We understand plans change. Before you cancel, let's talk about your options—we might be able to help. Every situation is different, and we can work with you to explore what's possible before you make a final decision.
)
)
Cancellations
How to cancel your trip
Having trouble with payments?
We can work with you to adjust your payment schedule.
Contact Traveller Support at 1-800-263-2806 to discuss payment plan options.
Not sure what to do?
Contact Traveller Support at 1-800-263-2806 and we'll help you explore your options.
How to cancel your trip
We understand plans change. Before you cancel, let’s talk about your options—we might be able to help. Every situation is different, and we can work with you to explore what's possible before you make a final decision.
Having trouble with payments?
We can work with you to adjust your payment schedule. Contact Traveller Support at 1-800-263-2806 to discuss payment plan options.
Not sure what to do?
Contact Traveller Support at 1-800-263-2806 and we’ll help you explore your options.
Here’s what you need to know about the cancellation process and your refund.
If you’ve decided to cancel
Cancellation policy
The amount you’ll receive back depends on when you cancel and how much you have paid:
WHEN YOU CANCEL | CANCELLATION FEE |
|---|---|
110+ days before departure | $399 + non-refundable fees |
109 - 45 days before departure | 50% of program price + non-refundable fees |
44 days or less before departure | 100% of program price and tour fees + non-refundable fees |
Non-refundable fees include:
Global Travel Protection Plan: $199 (international tours) or $149 (domestic tours)
Cancel For Any Reason Insurance Add-On: $149
Any manual payment plan fees, late payment fees, returned payment fees, or other charges applied to your account
If you have the Global Travel Protection Plan, you can file a claim for covered reasons. Non-refundable service fees and insurance premiums are not eligible to be claimed.
If you have Cancel For Any Reason (CFAR) Insurance Add-On, you may file a claim for your eligible non-refundable fees when your reason for cancelling is not covered by the Global Travel Protection Plan. Service fees and insurance premiums are not eligible to be claimed.
When cancellation fees apply
Cancellation fees are deducted from your refund in all cancellation scenarios.
Your full refund amount will appear in your account after your cancellation has been processed.
Why cancellation fees are non-refundable
Cancellation fees cover the administrative costs incurred when you enrol, including:
Tour planning and coordination
Reservations with hotels, transportation, and activity providers
Processing and setup
These costs are incurred as soon as you enroll, which is why cancellation fees are non-refundable—even if you cancel months in advance.
How to cancel
Step 01
Contact Traveller Support.
The traveller’s primary contact, the person who enrolled them on the trip, must call 1-800-263-2806 to initiate the cancellation.
Step 02
Have the following information ready.
Traveller name
Customer Account Number
Step 03
You’ll receive a cancellation confirmation email within 24-48 hours showing:
Your cancellation date
Next steps for filing an insurance claim (if applicable)
Step 04
Review your refund.
You can view your refund amount by logging into your account and reviewing your account statement.
Refunds are processed within 4-6 weeks of cancellation.
How to file an insurance claim
Step 03
Provide required documentation.
For Global Travel Protection Plan claims:
Physician’s report, death certificate, if applicable
Police or insurance reports if applicable
A copy of your EF Tours account statement, following cancellation
Other documentation as appropriate
For Cancel For Any Reason (CFAR) Plan claims:
No additional documentation is required unless otherwise specified.
Step 04
Wait for processing.
You will receive confirmation that your claim was submitted and will be reached out to if any additional information is needed.
Claims are processed by Crawford & Company (Canada) Inc. on behalf of Zurich Insurance.
Questions about your claim?
Contact Crawford & Company:
Email: [email protected]
Website: ca-fnol.claims.global/eftours
Or contact Traveller Support at 1-800-263-2806 for assistance.
Frequently Asked Questions (FAQs)
)
Need help?
Traveller Support (Parents & Travellers):
1-800-263-2806
Customer Success (Group Leaders):
1-800-387-1460
Claims Support:
Email: [email protected]
Website: ca-fnol.claims.global/eftours
For complete cancellation policy details:
View Booking Conditions
For insurance coverage details:
View Certificate of Insurance
)
)