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At EF, we do everything we can to make planning for future travel as flexible as possible. We know that plans can change due to unforeseen circumstances—that’s why we provide the Peace of Mind Program automatically to all of our groups, so you can feel secure planning your next trip.
45 days or more prior to departure
Group Leaders can make the following decisions on behalf of their group for any reason (the “Group Leader Options”):
Change the travel dates of your group’s current tour
Work with EF to modify your group’s current tour itinerary and dates, or find a new tour
Cancel your group’s tour, with all travellers receiving a transferable future travel voucher in the amount of all monies paid for the original tour less non-refundable fees (to be used toward a future tour with EF).
44 days or less prior to departure
Group Leaders may choose not to depart on the tour as scheduled and elect one of the Group Leader Options set forth above in the following situations:
If a formal travel warning status of “Avoid Non-Essential Travel” or “Avoid All Travel” is newly issued by the Government of Canada for any location included in the group’s itinerary;, or
If a Canadian provincial order has newly imposed a travel ban to any location included in the group’s itinerary, or newly issued an order requiring self-quarantine for travellers in your group upon arrival to a location on your itinerary, or upon your return home from a location on your group’s itinerary.
Benefits of the Peace of Mind Program are only available to the entire group and not to individual travellers unless specifically indicated. Individual travellers should refer to their certificate of insurance. Travellers missing any payment deadlines must pay any incurred late fees to qualify for this program. Revised tours must depart within one year of the original tour. If the revised tour has a higher price than the original tour, travellers will be required to pay the difference as a condition of travelling on the revised tour. If EF cannot accommodate a revised tour request and/or the group decides not to travel on the original tour, then the group may opt for future travel vouchers. If the group does not travel on the original tour, travel on a revised tour, or receive a future travel voucher, standard cancellation fees will apply. Travellers cancelling from a revised tour will be charged a cancellation fee based on the date that the original tour was revised or the date of cancellation from the revised tour, whichever is higher. EF will make every effort to accommodate revised tour requests. Future travel vouchers will be issued in the amount of all monies paid by a traveller for the original tour including the $199 minimum enrolment deposit, less Global Travel Protection Plan fees, CFAR Insurance Add-On fees, Cancel for Any Reason Plan fees, Payment Protection Program fees, and any non-refundable fees. Travel vouchers are valid for the current and following two travel years. Future travel vouchers are transferrable at the face value of the voucher to members of the traveller’s immediate family or school community. The future travel voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash. Full Terms and Conditions appear on the future travel vouchers.
